FAQ
Questions managers ask.
Short answers to what hosts ask us most. Something else on your mind? Ask us below.
The product
What is 24/7 Front Desk?
A virtual receptionist for your rentals. Guests open one link on their phone and ask anything, any hour. It answers from the property info we load for you, and sends anything that needs a person to you.
Do my guests have to download an app?
No. The link opens in their phone browser. No app, no account, no password.
How do guests get the link?
It sends itself on check-in day through the booking platform you already use, or you paste it into your own welcome message. Supported platforms TBD
Will guests know it isn't a person?
Yes. It introduces itself as the virtual front desk for your property, and it never pretends to be a person. Disclosure wording TBD
What if it says something wrong?
It answers only from your property info, and it tells the guest when it doesn't know. Every conversation is saved, so when a question keeps coming up, you add the answer, or tell us and we do it.
For hosts
How much work is setup for me?
Very little. Send us what you already have, like your house manual and check-in notes. We load it, test it, and set you live. Setup time TBD
What happens in a real emergency?
Guests are told to call 911 first. Anything that needs a person, like a lockout, a leak or a repair, comes to you as a notification right away. Emergency flow TBD
Can it look like my brand?
Yes, with the custom branding add-on: your logo, colors and name on the guest link and your host login. See examples.
I manage 30 units. Does it scale?
Each property gets its own info and its own link, so 3 units or 300 work the same way. The more units you add, the lower your rate on all of them. See pricing.
Can I cancel?
Cancellation terms TBD See the refund policy.
Contact
Ask us anything.
Tell us a little about your properties and we'll get back to you by email. Reply time TBD